FAQ

We offer several convenient and secure payment options to complete your purchase with KC HOROLOGY L.L.C-FZ:

1. Accepted Payment Methods
- Visa
- Mastercard
- PayPal
- Bank Transfer

2. Secure Payment Processing
All online credit and debit card payments are securely processed via Network International (n-Genius), a trusted and leading payment gateway in the UAE. Important Security Notice: All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

3. Currency
All payments are processed in USD (United States Dollars).

4. Payment Timing & Confirmation
- Online Payments: Credit/debit card and PayPal payments are charged immediately upon checkout. Once the payment is successful, you will receive a transaction confirmation via email. Cardholders are advised to retain a copy of transaction records and merchant policies and rules.
- Bank Transfer: If you select bank transfer at checkout, a payment invoice will be issued by our store manager via email. Your order will be processed once the payment is received and officially confirmed in our bank account.

5. Fees
We do not charge any additional payment processing fees. However, please note that your card-issuing bank or PayPal may apply their own currency conversion or international transaction fees, depending on your account agreement.

KC HOROLOGY L.L.C-FZ offers worldwide shipping of souvenir products, merchandise, and art reproductions. To ensure efficient delivery, orders are dispatched from one of our logistics centers:
- UAE Center: Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E.
- Switzerland Center: Stadthausquai 11–13, CH-8001 Zürich, Switzerland.

1. Shipping Terms and Cost
- Orders are shipped globally via EMS.
- Flat shipping fee: USD 50 per order.
- Orders are processed and dispatched within 1–2 business days after payment confirmation.
- Estimated delivery time: 3 business days to 2 weeks, depending on the destination country and dispatch location.
- Delivery Restrictions: In accordance with UAE law, we do NOT ship to, nor provide services to, any OFAC (Office of Foreign Assets Control) sanctioned countries.

2. Tracking and Confirmation
- A tracking number will be provided via email immediately after shipment so you can monitor the status of your delivery.
- Delivery Confirmation: The customer will receive a confirmation of dispatch and delivery via email. Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

3. Customs, Duties, and Taxes
Import duties, taxes, VAT, and other possible customs charges are not included in the item price or shipping cost. These charges are the sole responsibility of the recipient and must be paid upon arrival according to the customs regulations of the destination country.

4. Returns and Exchanges
- Returns (including cases of manufacturing defects, sizing issues, or change of mind) are accepted subject to our official Refund & Return Policy.
- The customer is responsible for the return shipping cost unless the item is defective.
- Please contact our support team at info@kcm.ae to initiate a return process.

5. Insurance
All shipments are fully insured by KC HOROLOGY L.L.C-FZ during transit until they are successfully delivered to the recipient.

At KC HOROLOGY L.L.C-FZ, we strive to provide an exceptional shopping experience. If you need to cancel your order or request a replacement, please review our policy below:

1. Order Cancellation
- Before Dispatch: You may cancel your order free of charge at any time before it has been processed and shipped from our warehouses (within 1–2 business days of order placement). To cancel your order, please contact us immediately at info@kcm.ae or via WhatsApp at +971 52 238 2266.
- After Dispatch: If your order has already been dispatched and a tracking number has been issued, it cannot be canceled. In this case, you will need to receive the item and follow our standard return process outlined in the Refund & Return Policy.
- Refunds for Cancellations: If your cancellation is approved before shipping, a full refund will be processed. Refunds will be done only through the Original Mode of Payment. Please allow 10 to 45 days for the refund to reflect on your card, depending on your bank.

2. Product Replacement (Exchanges)
We offer replacements under the following guidelines:
- Sizing Issues (Clothing): Clothing items may be replaced for a different size, subject to product availability. The item must be unused, unworn, with all tags attached, and in its original packaging. Request for replacement must be made within 7 days of receiving the order.
- Damaged or Defective Items: If you receive an item that is defective or damaged during transit, we will replace it with an identical item at no additional cost. You must notify us within 7 days of delivery and provide photos of the damage.
- Art Reproductions Notice: Please note that art reproductions by Konstantin Chaykin are custom-crafted and strictly non-replaceable and non-exchangeable under any circumstances, unless a manufacturing defect is proven.

3. Shipping Costs for Replacements
- In the case of sizing issues or exchange requests based on customer preference, the customer is responsible for all return shipping costs to our designated logistics center (UAE or Switzerland), as well as the shipping fees for the new item.
- In the case of damaged or defective items, KC HOROLOGY L.L.C-FZ will cover all shipping costs associated with the replacement.

Contact Us
To request a cancellation or replacement, please contact our support team with your order number:
- Email: info@kcm.ae
- Phone/WhatsApp: +971 52 238 2266

At KC HOROLOGY L.L.C-FZ, we want you to be fully satisfied with your purchase. If something isn’t right, we accept returns and process refunds under the following conditions:

1. Return Window
- Returns must be requested within 7 days of receiving your order.

2. Condition of Returned Items
- To be eligible for a return, items must be returned in the exact same condition as received: unused, unworn, with all original tags attached, and in the original packaging. We reserve the right to refuse a return if the item shows signs of use or damage.

3. Non-Returnable Items
- Please note that art reproductions by Konstantin Chaykin are strictly non-returnable and non-refundable under any circumstances.

4. Change of Mind & Sizing Issues
- Change of Mind: If you change your mind or simply do not like the item, you may return it within the 7-day window.
- Clothing: Clothing items may be returned if the size does not fit.
- Shipping Costs: In cases of change of mind or sizing issues, the return shipping cost is the sole responsibility of the customer.

5. Damaged or Defective Items
- If you receive an item that is damaged or defective, please contact us immediately. In such cases, KC Manufacturing LLC will cover the return shipping costs and arrange for a replacement or a full refund.

6. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be done only through the Original Mode of Payment. * Please allow for up to 10 to 45 days for the refund transfer to be completed, depending on the issuing bank of the credit card.

7. How to Initiate a Return
To initiate a return, please contact our customer service team with your order number and reason for return:
- Email: info@kcm.ae
- Phone/WhatsApp: +971 52 238 2266